At Charisma Company, we are committed to providing safe and fast delivery service to our customers to ensure that orders arrive on time and in the best possible condition. Below are the details of our delivery policy:
Delivery Areas
We deliver to all areas within the Arab Republic of Egypt. Delivery times may vary depending on the customer’s geographic location.
- Note: Business days do not include official holidays or weekends.
Delivery Fees
- Delivery fees are calculated based on the geographic area and the size/weight of the order.
Order Confirmation and Shipping
- A confirmation message will be sent via email or SMS once the order is completed.
- Once the order is shipped, a tracking number (if available) will be shared with the customer to follow up on the shipment status.
Delivery Acceptance Policy
- Customers must ensure the accuracy of the information entered when placing the order (address, phone number).
- If the shipment cannot be received due to a customer-related issue, we will contact the customer to arrange a new delivery date, and additional fees may apply.
Delays or Delivery Issues
- We strive to adhere to the specified delivery times; however, delays beyond our control (such as weather conditions or other factors) may occur.
- In case of delays, the customer will be contacted to inform them of the situation and offer possible solutions.
Contact
For any inquiries related to delivery, please contact us via:
Phone/WhatsApp: 01029134469
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